Copy of Refund Policy
At Luxfurny, we emphasize on exceptional customer service, we focus our efforts on happy and satisfied customers therefore we stress on handling returns to match our customer needs.
All our products can be returned during the 7-day period that follows the delivery. You may return your products for any reason. Please keep in mind the following terms:
7-DAY MONEY BACK GUARANTEE
Our aim is that you are satisfied with everything you purchase from us. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price.
Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs.
The 7-day money back guarantee period will begin from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging and complete with any accessories.
If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 10% will be charged and taken off the total refund.
Shipping charges
At Luxfurny our job is to guide you through a worry free return. As part of customer service we will provide you a list of our trusted shipping partners. Please not that the customer is responsible for the returning the products that includes contacting the carrier and shipping cost.
The customer must comply with directions from Luxfurny staff to facilitate a return.
Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) days.
Refunds are typically issued through the same transaction method you used in the original purchase. Should you wish to be refunded through a different method, please call our customer service center at 1-855-55G-FURN (1-855-554-3876)
All returns require an RMA number (Return Merchandise Authorization) issued by Luxfurny. Our Suppliers will refuse any returns without this authorization.
To return a purchase, please simply follow these instructions below :
- Send us an email to returns@luxfurny.com or call us within the 7-day period after delivery to request a Return Authorization Form.
- Prior to returning the item, this form must be filled out and emailed back to returns@luxfurny.com. Please include a picture of the packaged product you want to return.
- Please attach the Return Form to each box being returned. Original receipt is needed for any returns. The address will be provided upon advice of the refund/return request.
SALE items are considered a FINAL sale and can not be returned for refund.
We are sorry but commercial purchases are not covered by the right to return.
Other than in accordance with Luxfurny's 7-Day Money Back Guarantee, Luxfurny does not provide refunds.
Luxfurny reserves the rights to make changes to these terms and conditions without prior notice.
DAMAGED OR FAULTY RETURNS
We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while.
All items must be opened and checked by the customer at time of delivery before the delivery person leaves, otherwise we cannot be liable for damage incurred during transit.
If a customer is to receive a damaged or faulty product, they must notify Luxfurny upon receipt of the goods and follow the correct returns policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to claims@luxfurny.com. All damage not noted with the driver present can not be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
Luxfurny must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.
Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.